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Voice, Date and Equipment
Current Openings
Career Opportunities

Join the team of talented and attentive employees who make Northland Communications a service leader in business telecommunications.

Northland Communications, a progressive and growing leader in telecommunications, is always on the look-out for qualified employees who are committed to providing superb service. We maintain a rewarding and challenging work environment that is focused on excellence, and encourages personal and professional development. And, our compensation packages are highly competitive.

You can email your resume to Brenda Grosso, Northland's Human Resource Manager, at bgrosso@northland.net, or fax it to (315) 671-6268. Please include a cover letter and salary history. To respond to a specific job listing, please send a resume to the corresponding email address included in the job description. View our current openings to the left.

Northland Communications is an Equal Employment Opportunity Employer.
Positions Available
Dispatch-Remote Technician I - Utica
Office
Utica, NY 		Start Date
3/9/2010
JOB SUMMARY
This position is responsible for taking service requests from customers and scheduling technical staff to perform onsite (or remote) service including product installation, upgrades and repairs. The position will perform basic to intermediate remote work on Nortel/Avaya telephone systems for work orders and trouble tickets.
MINIMUM JOB QUALIFICATIONS
  • High School degree with at least two years experience in telecommunications field. Associates degree preferred.
  • 2+ Years experience in call center or dispatch environment preferred
  • Very good general knowledge of local geography (Syracuse, Utica, Albany)
  • Proficient and accurate data entry and typing skills (30wpm+)
  • Excelling Listening and Telephone Skills
  • Sensitive to client concerns
  • Absorb information quickly, multi-task, recall information and communicate effectively
  • Team Player
  • Professional
  • Committed to Self-Improvement
  • Solid technical knowledge of basic telephony and telecom concepts
  • Familiar with Northland Technicians and skillsets
  • CCARE
  • Telenav/Dispatching System
  • Microsoft Office (Basic skills)
  • Valid drivers license is required