Maximize efficiencies with Northland's integrated applications.

Northland Communications offers integrated applications that go beyond traditional telephone systems that make and receive calls. Our add-on business communications tools will enhance the user's experience and enable you to get the most out of your telecom solution.

For maximum efficiency, Northland features Call Center Products, Voicemail, Unified Messaging and Call Account and Administrative Tools, all designed for optimal performance, effectiveness and time management for your business.

Our Call Center Products provide skill-based routing, call treatment flexibility, real time displays, historical reporting and comprehensive management that empower contact center managers with the tools and agility to deliver unique and unprecedented service to their customers.

In addition to routing calls, based on script prompts, to the most qualified staff person in an extremely timely fashion, our call center products help managers and accurately track agent performance, resource utilization, and trends. The system's real-time and historical reporting assist in determining the adjustment of staffing levels in peak periods and in forecasting business requirements and human resource needs over the long term.

Our Voicemail application provides Voice/Fax Messaging as well as integrated Unified Messaging capabilities through the user's familiar desktop e-mail environment or Web-based Unified Messaging and personal mailbox management. Northland's innovative Voicemail platforms contain several new features and functionalities focused on reducing total cost, improving the user experience and ease of use, increasing reliability, and providing additional messaging parity functionality to expand the addressable market.

With Northland's Unified Messaging offerings, productivity is increased through unified access to e-mail, voicemail and fax. Our easy-to-use system enables your staff to access e-mail, voicemail and faxes from any touch-tone phone or computer with Internet access. With a single point of access, productivity and time management are greatly enhanced. Our product can be used with a variety of client environments, including Microsoft Outlook, Lotus Notes, Novell Group-Wise, Macintosh, Linux and Citrix.

Northland Communications provides multiple advanced Call Account and Administrative Tools for an integrated approach to manage your telecom system. These features allow for better management of your business telecommunication configuration, and provide more control and important analysis of various system components. These tools are easily accessed through a Windows graphical user interface or Web browser interface.