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HIGHLY RELIABLE. ALARMINGLY SIMPLE.

REM FIRE SYSTEMS CASE STUDY

Tim Reilly REM Fire Systems

Challenge

Field technicians were unable to generate electronic reports in the field, because the internet was so slow and unreliable, making it impossible to connect wirelessly back to the office or transmit data. Techs were having to document reports by hand and then document electronically once they were back inside the office. On top of that, their phone lines were scratchy and noisy, they were copper lines that were no longer being maintained. REM needed a permanent switch for both problems.

Solution

Business Simple solved both of REM’s problems through Northland’s robust fiber optic network, technology, and commitment to success.

Results

By making the switch to Northland, REM Fire Systems were now able to complete their reports in the field and digitally transmit them back to the office, creating efficiency, eliminating redundancy and data entry errors.

“Life safety equipment.” That’s how Tim Reilly, Vice President of REM Fire Systems, Inc., describes what his company provides across New York State. Family-owned and operated since 1969, Tim understands the importance of technology to enable business growth. “Without having a reliable phone and Internet service our work simply wouldn’t be possible.” The Business Simple Bundle from Northland Communications provides small businesses the opportunity to tap into a fast, powerful, locally maintained fiber-optic network for phone and Internet. When REM Fire Systems made the switch to Northland, “reliability, utilization, and speed went from a 1 to a 10.”

REM Fire Systems, Inc. provides quality fire protection for businesses including fire alarms and sprinkler systems. Before installation, field techs are required to blueprint the business from top to bottom and generate a report to document where the fire safety equipment is located within a client’s facility. Tim describes how important accuracy is and that the collection process has “extreme data associated with it. They can’t miss a little nook or cranny anyplace.”

Prior to switching to Northland’s Business Simple Bundle, REM technicians hand-wrote reports and manually entered data when they returned to the office. Techs were unable to generate electronic reports in the field due to their Internet service being slow and unreliable

This year the team at 2uTEC adopted the Northland Communications Business Unlimited solution. This comes with a very unique application for smart devices called MaxUC that enables communication anywhere. 2uTEC is a true partner of Northland and not another number as we felt with our previous provider. Thank you to the Northland Communications team for their dedication to our partnership.

Damon McClure, Chief Technology Director, 2uTEC

Although we are locally owned, we have access to VOIP services through our national franchisor. We investigated that opportunity but went with Northland due to their outstanding local support. We were not disappointed. They paved the way for a smooth transition to VOIP in our 13 area offices. No question was too big or too small. I would highly recommend them if you are looking for a quality product that is supported by smart people who go out of their way to make you successful.

Dave Read, H&R Block

We have used Northland Communications for at least ten years and will never go anywhere else for our phone and internet service. We also use their Business Unlimited solution too! It really allows our team to be mobile and helps us maintain our top-notch customer service too! Thank you Northland Communications for all that you do!

Howard Potter, CEO/Owner, A&P Master Images

Our installation team was outstanding. We appreciate how diligent they were. They made our team feel confident and secure in the work being done. Thank you!

Jenn Farwell, Village of Canastota

Working with Northland has been one of the easiest tasks as a business owner. Their kind and considerate staff have always gone above and beyond when it comes to service. Nothing is as reassuring as calling up when you have a technical issue, immediately getting an actual person, and having them remedy the situation without being transferred multiple times, or getting a supervisor involved. Whenever I speak to other business owners or colleagues, I always recommend Northland as a family-run, local business. I look forward to many more years working with James, Maureen, and their fantastic staff.

Michael Speach, Owner, Speach Family Candy Shoppe

When we formed our firm in 2011, Northland was an easy choice for us—a local provider from our community, attentive and responsive to our needs. Northland will continue to be our valued and trusted partner.

Scott McCartney, CFA, Ascent Wealth Partners
 

BUSINESS SIMPLE

PHONE, FIBER INTERNET BUNDLE + MANAGED WiFi

Our Business Simple solution is the ultimate phone and internet bundled package. It powers your business with our fast, reliable, and secure fiber internet that is dedicated to you and your business. 

> Unlimited Local + Domestic Calling
> Caller ID
> Cloud Fax
> WiFi + Managed Router with Basic Firewall