Background

Martha is responsible for leading and managing Northland’s customer support department where she leverages the resources and unique differentiators to support corporate goals and objectives.

Martha began her career at Northland in 1999 and has been serving as the Director of Customer Support since 2014. In her role, she is responsible for the end-to-end experience for Northland customers. Martha implements and drives effective customer support programs and focuses on providing the highest level of customer service both internally and externally.

Credentials

ABA, Business Administration and Management, Onondaga Community College

Lean Six Sigma Green Belt, Rochester Institute of Technology

In the Community

Past

Leadership Greater Syracuse, Class of 2015

Beneath the Surface

Enjoys:

Live music, ethnic festivals, the outdoors, parks, spending time with friends and family

Favorite local spot:

State parks, especially Fair Haven on the water in the shade in the summer months

Favorite piece of technology:

iPhone  – the Maps app gives me independence

Personal tagline: 

Living a simple life results in a humble and happy life

Family:

Martha lives in Syracuse, NY