A message from Jim McCarthy, President, regarding the coronavirus pandemic:
“Like many of you, I have spent time over the last few weeks learning about coronavirus (COVID-19). For Northland, this means understanding how it impacts you, our customer, our employees, and the communities we serve, then making adjustments to ensure we are prepared to support your mission-critical telecommunications services.
At this time, we intend to keep our offices open during normal business hours. We are keeping a close eye on updates from federal, state and local government officials, local media outlets, as well as the NYS Department of Health, Centers for Disease Control, and United States Telecom Association. We are also working with our key vendors to verify their continuity plans and identifying important inventory items to ensure we are adequately stocked. Furthermore, we are working with customers on technology plans to support remote workers, should that become necessary. Please reach out to your Northland contact for assistance or call us at (315) 671-6200.
From an internal perspective, we are:+ Halting all business-related travel outside New York State as well as NYC+ Discouraging any unnecessary travel between our offices+ Requiring all sick employees to stay home+ Utilizing video conferencing for customer appointments and internal meetings when appropriate+ Emphasizing respiratory etiquette and hand hygiene by all employees+ Educating employees on best practices while at customer sites+ Supplying latex gloves for employees handling customer devices, such as telephone sets+ Performing routine environmental cleaning+ Equipping the majority of our team members with tools and technology to work remotely, which has been implemented several times in recent years due to snowstorms and other emergencies
This plan will likely evolve as more details become available. Your partners at Northland will keep you updated every step of the way. Again, please reach out to your Northland contact if you have any questions or concerns related to your technology plan.”
— Jim McCarthy, President