Avaya Unified Communications

Bring the office anywhere.

Our Unified Communications service allows you to communicate with anyone, anytime and anywhere – with the same number. Never miss an important call or meeting with this real-time communication system that lets you work on the go. Services include:

  • Instant messaging (chat)
  • Presence information
  • Voice calls
  • Audio, web and video conferencing
  • Desktop sharing
  • Call control
  • Speech recognition
Other non-real-time communications are still supported, as well:
  • Email
  • Voicemails
  • SMS
  • Fax
Remote and mobile staff now have in-office capabilities available on any device. These applications reside on a flexible platform that easily and affordably scales, as your communications needs change. Constant communication between employees is crucial for a business to succeed. Avaya’s Unified Communications system provides that, as well as the ability to stay in frequent touch with your customers. Let’s face it, issues can arise at any time of the day; being able to solve those problems for your customers immediately increases customer satisfaction. Other features include:

  • Web browser access to real-time call control, video, text, presence & call history, all at your fingertips on your PC.
  • OneX Outlook Add In – Direct integration with the Microsoft Outlook Application.  Real-time call control, video, text, presence & call history, all within Outlook
  • Avaya Communicator – Direct “soft” telephone on you PC, Microsoft Tablet or IPad.  Use this application as a replacement to your physical desktop telephone or as an enhancement when you are working away from your office.

Integration with:

  • Microsoft Skype for Business (Lync) application
  • Sales Force.com application

Unified Communications gives you the ability to make business calls from any device, anywhere. Northland has been providing telecom services to Central New York for over 110 years. Over 6,000 customers trust our dedicated services. Work with your own customer relation manager, our skilled team of technicians who are Avaya trained, and our local response teams to set up your Unified Communications system today.