A RECIPE FOR SUCCESS IN CENTRAL NEW YORK
HEIDELBERG BREAD CASE STUDY
Challenge
After encountering frequent connectivity issues from a national telecom provider, Heidelberg was in need of a better voice and data solution. With their recent expansion into multiple locations, Heidelberg needed effective and reliable communication for all of their businesses in order to stay connected.
Solution
The Business Simple phone & internet bundle are powered by our local fiber-optic network.
Results
Heidelberg is now able to stay connected with each of their locations without outages or dropped calls. Northland’s dependability gave them peace of mind and allowed them to focus on what was most important, growing their business.
Heidelberg Bread Company has been a staple in the local CNY community for over 30 years. You can find Heidelberg products in bakeries, grocery stores, restaurants and more across the state. Until the summer of 2016, all manufacturing took place at their small cafe in Herkimer, NY, it was time for a change. A big change.
Enter: Frankfort 5S Business Park, otherwise known as the “Pumpkin Patch”, on Route 5S in Frankfort, NY – across from the Herkimer County Fairgrounds. Heidelberg invested in a 28,800-square-foot manufacturing plant to take the company to the next level. Kevin Phillips, project manager for Heidelberg, was tasked with overseeing the construction and transition. “We knew that when we moved into this facility there was going to be no return back to the Herkimer facility. It had to be done right,” he said. In order for the move to be effective, Heidelberg needed a reliable communications provider. Before the move from the Herkimer cafe, Phillips said they experienced troubling telecom issues with their national provider. “There were certain days when our Internet was down all day long. We would send the staff in the office home because there wasn’t anything for them to work on when the Internet was down. There were definitely issues with connectivity,” Phillips said. They made the switch to Northland’s fiber solution, ensuring an upgrade in quality and service for the new location, and a positive impact on Heidelberg’s bottom line. “Northland definitely has contributed to our expansion. Going forward, the reliability of our telecommunications network is going to be vitally important. As our company grows, it becomes more and more important to be connected.”
This year the team at 2uTEC adopted the Northland Communications Business Unlimited solution. This comes with a very unique application for smart devices called MaxUC that enables communication anywhere. 2uTEC is a true partner of Northland and not another number as we felt with our previous provider. Thank you to the Northland Communications team for their dedication to our partnership.
Although we are locally owned, we have access to VOIP services through our national franchisor. We investigated that opportunity but went with Northland due to their outstanding local support. We were not disappointed. They paved the way for a smooth transition to VOIP in our 13 area offices. No question was too big or too small. I would highly recommend them if you are looking for a quality product that is supported by smart people who go out of their way to make you successful.
We have used Northland Communications for at least ten years and will never go anywhere else for our phone and internet service. We also use their Business Unlimited solution too! It really allows our team to be mobile and helps us maintain our top-notch customer service too! Thank you Northland Communications for all that you do!
Our installation team was outstanding. We appreciate how diligent they were. They made our team feel confident and secure in the work being done. Thank you!
Working with Northland has been one of the easiest tasks as a business owner. Their kind and considerate staff have always gone above and beyond when it comes to service. Nothing is as reassuring as calling up when you have a technical issue, immediately getting an actual person, and having them remedy the situation without being transferred multiple times, or getting a supervisor involved. Whenever I speak to other business owners or colleagues, I always recommend Northland as a family-run, local business. I look forward to many more years working with James, Maureen, and their fantastic staff.
When we formed our firm in 2011, Northland was an easy choice for us—a local provider from our community, attentive and responsive to our needs. Northland will continue to be our valued and trusted partner.
BUSINESS SIMPLE
PHONE, FIBER INTERNET BUNDLE + MANAGED WiFi
Our Business Simple solution is the ultimate phone and internet bundled package. It powers your business with our fast, reliable, and secure fiber internet that is dedicated to you and your business.
> Unlimited Local + Domestic Calling
> Caller ID
> Cloud Fax
> WiFi + Managed Router with Basic Firewall
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