Connecting With Business Unlimited

Welcome to Northland Communication’s blog Connecting With Business Unlimited. It’s our goal to help you understand the truly unlimited capabilities of your Business Unlimited product by shining light on features and functions through our posts and “how to” videos. Click around to see what’s new with BU!

Remember, to view our most thorough and up-to-date training materials, including end-user guides and videos, visit




Update: Adding New Contacts

You can now enter your local contacts in CommPortal and they will update in all of your Business Unlimited devices, including your desk phone, Accession Desktop, and Accession Mobile. This changes the way that you can program and search for contacts on your Mitel 6867 telephone.

Watch the clip from the video to see how.

Overriding Your Outlook Presence

Have you set your Accession Presence to sync to Outlook? Do you need to override that without canceling your Outlook event? Watch this brief video to see how. 

Watch the video.

Start a Meeting Using Your Outlook Calendar

Do you schedule a lot of meetings? Did you know that you can schedule all of your Accession Meetings directly from Outlook?

Check out this short three-minute video to see how.

Watch the video.

Link Your “Presence” With Your Outlook Calendar

To link your presence to your outlook calendar in Accession, go to Tools and then Options.

Under “use contacts from,” from the dropdown (by default) Accession Communicator will be selected. Change this to “Outlook.”

When adding and accepting meetings on your calendar, be sure you change your availability to show “Busy” and it will reflect accordingly in Accession. 

Watch the video.

Resetting Your CommPortal Password

Resetting your CommPortal Password is quick and easy! Simply click “Forgotten Password?” and follow the instructions. Need more help?

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Understanding The BU Availability Status Feature

Watch as Stacey Maier, Northland’s Training and Development Design Specialist, walks you through the Business Unlimited Availability Status feature.

Watch the video.

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Important Business Unlimited Definitions

The first step in understanding your Business Unlimited product is familiarizing yourself with all of the important definitions and terminology that come along with it. 

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‘Notify Me When Available’ Feature

Need to get ahold of someone but can’t seem to catch them at a good time? Business Unlimited can do the “catching” for you. The ‘Notify Me When Available’ feature will notify you as soon as the contact you’re looking is free. 

Watch the video.

Managing Your Voicemail Greetings

Stacey Maier, Northland’s Training and Development Design Specialist, demonstrates how to manage your voicemail greetings. 

Watch the video.

How to Create Contacts

Looking to gain a better understanding of creating and organizing your contacts? Look no further! 

Watch the video.


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Need additional support? Contact Us: (315) 624-2033