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Category: Telecom in Ten

 Telecom in Ten | Episode 13 | Microsoft Teams Direct Routing

Telecom in Ten | Episode 13 | Microsoft Teams Direct Routing

Telecom in Ten | By Northland Communications Team

Stephany VanDyke – Product Line Manager | Errol McCall – Network Systems Engineer 01. Microsoft Teams Direct Routing (MTDR) | 0:20 02. Session Border Controller + SIP Trunk Bundle | 1:00 03. Significant Cost Savings with Direct Routing | 2:20 04. Northland Level of Service + Support | 3:30 05. Scalable + Cohesive | 4:30 …

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 Telecom in Ten | Episode 12 | Quality Connections | Channel Partner Program

Telecom in Ten | Episode 12 | Quality Connections | Channel Partner Program

Telecom in Ten | By Northland Communications Team

Jim Firenze – Vice President of Customer Experience | Michael Schmitt – Channel Account Manager Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications. Our twelfth episode of Telecom …

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 Telecom in Ten | Episode 11 | Quality Connections | Good Neighbor Day 06.28.23

Telecom in Ten | Episode 11 | Quality Connections | Good Neighbor Day 06.28.23

Telecom in Ten | By Northland Communications Team

Maureen McCarthy Tracy | Vice President, Community + Connections  Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications. Welcome to our eleventh episode of Telecom in Ten featuring Vice …

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 Telecom in Ten | Episode 10 | Quality Connections | Our People + How We Support Our Customers

Telecom in Ten | Episode 10 | Quality Connections | Our People + How We Support Our Customers

Telecom in Ten | By Northland Communications Team

Megan Merchant – Customer Support | Nicole Torrillo – Customer Support  Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications. Welcome to our tenth episode of Telecom in Ten …

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 Telecom in Ten | Ten Questions | Nicole Torrillo | Customer Support Representative

Telecom in Ten | Ten Questions | Nicole Torrillo | Customer Support Representative

Telecom in Ten | By Northland Communications Team

01. How long have you been working at Northland? 11 years 02. What is your favorite food? All the carbs. I would eat bread and pasta for every meal if I could.  03. What is your favorite sports team? Syracuse Basketball and the Yankees 04. Who is your favorite local celebrity? Juli Boeheim. Absolutely one …

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 Telecom in Ten | Ten Questions | Megan Merchant | Customer Support Representative

Telecom in Ten | Ten Questions | Megan Merchant | Customer Support Representative

Telecom in Ten | By Northland Communications Team

01. How long have you been working at Northland? 11 years 02. What is your favorite part of your job? Directly interfacing with customers and co-workers to resolve issues.  03. Where are you originally from? Syracuse! 04. What did you do prior to working at Northland? I worked doing customer service and sales as well …

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 Telecom in Ten | Episode 9 | Quality Connections | Our Cloud PBX Installation Process

Telecom in Ten | Episode 9 | Quality Connections | Our Cloud PBX Installation Process

Telecom in Ten | By Northland Communications Team

John MacLean – Technical Project Coordinator | Rob Piekielniak – BU Service Technician Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications. Welcome to our ninth episode of Telecom …

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 Telecom in Ten | Ten Things to Know About DDoS

Telecom in Ten | Ten Things to Know About DDoS

Telecom in Ten | By Northland Communications Team

DDoS mitigation is the process of protecting a target from a distributed denial-of service attack. A DDoS attack is a malicious attempt to disrupt the normal traffic of a targeted server, service, or network by overwhelming the target or its surrounding infrastructure with a flood of internet traffic. A DDoS attack on a company’s website, …

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 Telecom in Ten | Ten Questions | Rob Piekielniak | BU Service Technician

Telecom in Ten | Ten Questions | Rob Piekielniak | BU Service Technician

Telecom in Ten | By Northland Communications Team

01. How long have you been working at Northland? 4 years 02. What is your favorite part of your job? I enjoy solving problems and getting customers\’ issues resolved.  03. Where are you originally from? Born in Utica, NY and raised in Remsen, NY 04. Do you have any pets? I have 3 labs–A 9-year-old …

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 Telecom in Ten | Ten Questions | John MacLean | Technical Project Coordinator

Telecom in Ten | Ten Questions | John MacLean | Technical Project Coordinator

Telecom in Ten | By Northland Communications Team

01. How long have you been working at Northland? 28 years 02. What is your favorite part of your job? The ability to work with the customer, technician, IT vendor, and other vendors and pulling all those resources together for a great customer experience.  03. Where are you originally from? Dolgeville, NY 04. What is …

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