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Category: Telecom in Ten
Telecom in Ten | Episode 12 | Quality Connections | Channel Partner Program
Telecom in Ten | By Northland Communications Team
Jim Firenze – Vice President of Customer Experience | Michael Schmitt – Channel Account Manager Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications. Our twelfth episode of Telecom …
Telecom in Ten | Episode 11 | Quality Connections | Good Neighbor Day 06.28.23
Telecom in Ten | By Northland Communications Team
Maureen McCarthy Tracy | Vice President, Community + Connections Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications. Welcome to our eleventh episode of Telecom in Ten featuring Vice …
Telecom in Ten | Episode 10 | Quality Connections | Our People + How We Support Our Customers
Telecom in Ten | By Northland Communications Team
Megan Merchant – Customer Support | Nicole Torrillo – Customer Support Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications. Welcome to our tenth episode of Telecom in Ten …
Telecom in Ten | Ten Questions | Nicole Torrillo | Customer Support Representative
Telecom in Ten | By Northland Communications Team
01. How long have you been working at Northland? 11 years 02. What is your favorite food? All the carbs. I would eat bread and pasta for every meal if I could. 03. What is your favorite sports team? Syracuse Basketball and the Yankees 04. Who is your favorite local celebrity? Juli Boeheim. Absolutely one …
Telecom in Ten | Ten Questions | Megan Merchant | Customer Support Representative
Telecom in Ten | By Northland Communications Team
01. How long have you been working at Northland? 11 years 02. What is your favorite part of your job? Directly interfacing with customers and co-workers to resolve issues. 03. Where are you originally from? Syracuse! 04. What did you do prior to working at Northland? I worked doing customer service and sales as well …
Telecom in Ten | Episode 9 | Quality Connections | Our Cloud PBX Installation Process
Telecom in Ten | By Northland Communications Team
John MacLean – Technical Project Coordinator | Rob Piekielniak – BU Service Technician Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications. Welcome to our ninth episode of Telecom …
Telecom in Ten | Ten Things to Know About DDoS
Telecom in Ten | By Northland Communications Team
DDoS mitigation is the process of protecting a target from a distributed denial-of service attack. A DDoS attack is a malicious attempt to disrupt the normal traffic of a targeted server, service, or network by overwhelming the target or its surrounding infrastructure with a flood of internet traffic. A DDoS attack on a company’s website, …
Telecom in Ten | Ten Questions | Rob Piekielniak | BU Service Technician
Telecom in Ten | By Northland Communications Team
01. How long have you been working at Northland? 4 years 02. What is your favorite part of your job? I enjoy solving problems and getting customers\’ issues resolved. 03. Where are you originally from? Born in Utica, NY and raised in Remsen, NY 04. Do you have any pets? I have 3 labs–A 9-year-old …
Telecom in Ten | Ten Questions | John MacLean | Technical Project Coordinator
Telecom in Ten | By Northland Communications Team
01. How long have you been working at Northland? 28 years 02. What is your favorite part of your job? The ability to work with the customer, technician, IT vendor, and other vendors and pulling all those resources together for a great customer experience. 03. Where are you originally from? Dolgeville, NY 04. What is …
Telecom in Ten | Episode 8 | Quality Connections | Our Customer-Focused Sales Team
Telecom in Ten | By Northland Communications Team
Dan Amado – Strategic Relationship Manager | John Grabau – Senior Account Executive Welcome to Telecom in Ten, where we explore the quality connections between our cutting-edge technology, unparalleled service, reliable products, and you, our customer and community, as we continue to transform Telecom here at Northland Communications. Welcome to our eighth episode of Telecom …
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