As promised, our plan in response to COVID-19 continues to evolve as new information becomes available.
Since my last update, our team has participated in several COVID-19 conference calls hosted by both state and federal telecommunications associations for guidance on best practices. We’re continuing to keep a close eye on updates from federal, state and local government officials, local media outlets, as well as the NYS Department of Health, and Centers for Disease Control.
Our executive team has been meeting daily to review our plans and make necessary adjustments. In our effort to keep our employees and customers as safe as possible, we are:
+ Closing both our Holland Patent and Syracuse offices to outside visitors, effective March 16, 2020, and encouraging our team members to work from home+ Proactively increasing capacity within our network to avoid any potential congestion for both our voice and data networks+ Continuing to monitor our networks on a real-time basis to ensure they are adequately sized to accommodate the traffic patterns associated with our new reality+ Making additional arrangements with our partners, should additional increases be needed, so we can deliver bandwidth increases in a timely manner+ Working with customers on technology plans to support remote workersAgain, please reach out to your Northland contact if you have any questions or concerns related to your technology plan or call us at (315) 671-6200.
Northland has provided a number of different telecom services direct for the CNYRIC and many of the districts we support: phone systems, voice services, fiber infrastructure, data cabling and switches. We chose to partner with Northland because of their follow-through, attention to detail, design work, local presence, and strong commitment toward building a partnership with us and our districts.—Jason Graham - Manager of Network Operations & Services for CNYRIC
We chose to move to Northland because of their professionalism, quality workmanship and strong commitment toward building a partnership with Union Springs Central School District. Northland worked well with scheduling and completing all the necessary work in a neat and timely matter. The Northland services exceeded my expectations.—Don Crowley - Director of Technology for Union Springs Central School District
We were very pleased with Northland’s installation, responsiveness, attention to detail and ongoing support. We would recommend Northland to any district looking to make changes in their existing telecommunications services or infrastructure.—Mike Davis - Director of Technology for Hannibal Central School District
When we made the switch to Northland’s Business Simple Bundle, reliability, utilization and speed went from a 1 to a 10.—Tim Reilly - Vice President of REM Fire Systems