Recent Articles

 Northland Communications Adds to Growing Sales Department

Northland Communications Adds to Growing Sales Department

About Us | By Northland Communications Team

Two new sales representatives, Ricky Blackburn and Michael Schmitt, have been added to the business development department at Northland Communications, a Central New York-based telecommunications provider. Blackburn joins the Northland team with over five years of communication experience, having worked as a news producer, anchor, and reporter in Montana, and then most recently here in …

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 Northland Communications Expands Product Line Management Department

Northland Communications Expands Product Line Management Department

About Us | By Northland Communications Team

The product line management department at Northland Communications, a Central New York-based telecommunications provider, will be led by Stephany VanDyke. VanDyke has been with Northland for almost fourteen years, starting as a strategic relationship manager, and then working as a senior account executive before moving into her current role of product line manager. On the …

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 Northland Communications Adds New Members to Marketing Team with a Focus on Enhancing the Customer Journey

Northland Communications Adds New Members to Marketing Team with a Focus on Enhancing the Customer Journey

About Us | By Northland Communications Team

Northland Communications, a Central New York-based telecommunications provider has added new members with a diverse set of skills and experience to its marketing team. John Fazio began as Northland’s Marketing Manager, bringing over twenty years of experience and industry knowledge with him to lead the team. Fazio specializes in marketing and lead generation, predictive and …

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 A Telecommunications Solution for Your Entire Healthcare Organization

A Telecommunications Solution for Your Entire Healthcare Organization

Products | By Northland Communications Team

The demand is growing for patients to avoid the exposure, expense, burden, and time spent traveling to and from clinics and doctor’s offices. In rural areas struggling to attract physicians and practitioners, eliminating the need for transportation isn’t just a matter of convenience but also of basic access — especially for those unable to drive. …

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 What it Means to be Service Driven

What it Means to be Service Driven

Customer Experience | By Northland Communications Team

For more than 110 years, being a service-driven organization has been the hallmark of Northland Communications. We’re not the “largest” in our industry and we can’t say that “more businesses choose us” than any other provider—but we’ve never really cared about being known for things like that. The reason we’ve been able to compete with …

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 Sales Representative on the phone

Learn More About Call Recording

UCaaS | By Northland Communications Team

Our team is constantly working to enhance our cloud-based Business Unlimited solution and we’re excited to launch our newest add-on option, call recording!  Designed with an innovative call recording architecture, this add-on offers advanced contact center-like functionality with call recording, live monitoring, reporting, quality management and speech analytics. This package will help you improve customer …

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 CCaaS: Tomorrow’s Solution for Today’s Customer

CCaaS: Tomorrow’s Solution for Today’s Customer

UCaaS | By Northland Communications Team

Customer experience is the pulse of every business. A successful experience depends on your ability to communicate to your audience on their terms. In today’s world, customers expect instant communication and quick resolutions. Our Contact Center as a Service (CCaaS) tool, powered by Xima, helps businesses take their customer and employee experiences to the next …

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 Strengthening our Network with Arista

Strengthening our Network with Arista

Our Network | By Northland Communications Team

It’s no secret that data is growing at an unprecedented rate. In 2020, 1.7 MB of data was created every second. With that amount of data, it is imperative that networks can expand while also keeping systems reliable, stable, and secure. At Northland, in order to keep up with this growth and support our customers, …

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Promotion, New Hires Fortifies Relationship Management Department

About Us | By Northland Communications Team

Northland Communications, a Central New York-based telecommunications provider offering cloud-based voice, data, and equipment solutions to businesses over its reliable fiber-optic network, has expanded its relationship management team with three new team members and has announced a new promotion. These decisions have helped strengthen the company’s mission to deliver quality connections between the Northland Communications …

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 Reopening + Rethinking Technology

Reopening + Rethinking Technology

Technology | By Northland Communications Team

If you’re like many of our customers, you may be planning to reopen and thinking, “now what?” Watch our webinar or read on to see how we can help.   PREPARING TO REOPEN? WE CAN HELP! Are your employees continuing to work remotely, going back to the office, or both? What are your customer\’s expectations …

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