Recent Articles
New Non-Compliance and Regulatory Cost Recovery Fees for 2024
Customer Experience | By Northland Communications Team
Regulatory Cost Recovery Fee Effective 2/1/2024, a new Regulatory Cost Recovery Fee of $1.36 per line per month will be assessed. This fee is common among carriers, and on average, is less than our competitors. The purpose of this charge is to help offset costs Northland pays associated with various federal regulatory fees and programs. …
MaX UC Mobile Training Course
Customer Experience | By Northland Communications Team
A new online video course is available for MaX UC Mobile. This can be accessed through the new Northland University. The video tutorial walks you through the steps to download and use the MaX UC Mobile application Be sure to check out all the video courses available at Northland University. Business Unlimited Support | Northland …
Telecom in Ten | Episode 13 | Microsoft Teams Direct Routing
Telecom in Ten | By Northland Communications Team
Stephany VanDyke – Product Line Manager | Errol McCall – Network Systems Engineer 01. Microsoft Teams Direct Routing (MTDR) | 0:20 02. Session Border Controller + SIP Trunk Bundle | 1:00 03. Significant Cost Savings with Direct Routing | 2:20 04. Northland Level of Service + Support | 3:30 05. Scalable + Cohesive | 4:30 …
New Area Code Takes Effect For Western New York Region
Customer Experience | By Northland Communications Team
New 624 Area Code for All or Parts of Allegany, Cattaraugus, Chautauqua, Erie and Niagara Counties ALBANY — The New York State Department of Public Service (Department) announced that beginning September 11, 2023, customers in the 716-area code region requesting new mobile or landline telephone service, an additional line, or a move in the location …
Northland Communications joins Fiber Broadband Association
Fiber Internet | By Northland Communications Team
Northland Communications joins Fiber Broadband Association Northland Communications becomes a Fiber Broadband Association member to help advance access to reliable broadband and digital equity. Northland Communications, a Central New York-based telecommunications provider, announced it has joined the Fiber Broadband Association, an organization that is dedicated to accelerating the deployment of fiber broadband networks to ensure …
Introducing Voicemail Transcription
UCaaS | By Northland Communications Team
We are excited to announce a valuable addition to our service, Voicemail Transcription. Voicemail Transcription is a new feature that will help to make your communication more efficient and convenient – and the best part is it’s free! What is Voicemail Transcription? Voicemail Transcription automatically converts your voicemail messages into written text. This enables you …
Jeremiah O. McCarthy Family Foundation & Northland Communications Becomes Member of MVHS Cornerstone Society; Emergency Department Pod Sponsor for New Wynn Hospital
Community + Connections | By Northland Communications Team
Congratulations to Darlene Stromstad and the entire MVHS organization for the successful Ribbon Cutting ceremony marking the grand opening of the Wynn hospital, New York’s newest hospital! It\’s a momentous occasion for our region, and we\’re proud to be recognized as a Cornerstone Society Member alongside other amazing community advocates. We believe in the communities …
Protect your data with DDoS Mitigation
Products | By Northland Communications Team
Northland Communications has invested in DDoS mitigation across its fiber network to help lift the burden off your team to combat DDoS attacks and help keep customers connected with a 99.999% uptime. Real-time mitigation routes the attack traffic out of our network and allows good traffic to continue to your business to avoid outages. Over …
Changes to Outlook Integration in MaX UC Desktop
Customer Experience | By Northland Communications Team
Changes to MaX UC Outlook Integration We want to inform you about an upcoming change regarding the Outlook integration feature in MaX UC Desktop. Currently, MaX UC Desktop integrates with Outlook. This integration allows you to see if your colleagues are available to talk or message and start calls or chats with them from Outlook. …
Introducing Northland University
Customer Experience | By Northland Communications Team
Introducing Northland University At Northland, we are committed to providing you with the best possible experience when it comes to our products and services. We are thrilled to introduce you to an exciting new resource that will enhance your understanding and proficiency with Northland Communication\’s products – Northland University! Northland University is your one-stop destination …
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