Recent Articles
Category: Customer Experience
March 2024 Announcements
Customer Experience | By Northland Communications Team
March 2024 Product Annoucements Northland University At Northland University, you can learn about our products and services at your own pace! Our site contains quick reference guides and user manuals for our various products and services. In addition, our FREE video training courses are divided into clear and concise lessons. With these, you can learn …
New Non-Compliance and Regulatory Cost Recovery Fees for 2024
Customer Experience | By Northland Communications Team
Regulatory Cost Recovery Fee Effective 2/1/2024, a new Regulatory Cost Recovery Fee of $1.36 per line per month will be assessed. This fee is common among carriers, and on average, is less than our competitors. The purpose of this charge is to help offset costs Northland pays associated with various federal regulatory fees and programs. …
MaX UC Mobile Training Course
Customer Experience | By Northland Communications Team
A new online video course is available for MaX UC Mobile. This can be accessed through the new Northland University. The video tutorial walks you through the steps to download and use the MaX UC Mobile application Be sure to check out all the video courses available at Northland University. Business Unlimited Support | Northland …
New Area Code Takes Effect For Western New York Region
Customer Experience | By Northland Communications Team
New 624 Area Code for All or Parts of Allegany, Cattaraugus, Chautauqua, Erie and Niagara Counties ALBANY — The New York State Department of Public Service (Department) announced that beginning September 11, 2023, customers in the 716-area code region requesting new mobile or landline telephone service, an additional line, or a move in the location …
Changes to Outlook Integration in MaX UC Desktop
Customer Experience | By Northland Communications Team
Changes to MaX UC Outlook Integration We want to inform you about an upcoming change regarding the Outlook integration feature in MaX UC Desktop. Currently, MaX UC Desktop integrates with Outlook. This integration allows you to see if your colleagues are available to talk or message and start calls or chats with them from Outlook. …
Introducing Northland University
Customer Experience | By Northland Communications Team
Introducing Northland University At Northland, we are committed to providing you with the best possible experience when it comes to our products and services. We are thrilled to introduce you to an exciting new resource that will enhance your understanding and proficiency with Northland Communication\’s products – Northland University! Northland University is your one-stop destination …
What it Means to be Service Driven
Customer Experience | By Northland Communications Team
For more than 110 years, being a service-driven organization has been the hallmark of Northland Communications. We’re not the “largest” in our industry and we can’t say that “more businesses choose us” than any other provider—but we’ve never really cared about being known for things like that. The reason we’ve been able to compete with …
Learn More About Call Recording
UCaaS | By Northland Communications Team
Our team is constantly working to enhance our cloud-based Business Unlimited solution and we’re excited to launch our newest add-on option, call recording! Designed with an innovative call recording architecture, this add-on offers advanced contact center-like functionality with call recording, live monitoring, reporting, quality management and speech analytics. This package will help you improve customer …
Business Unlimited Enhancement: iACD Call Center
Customer Experience | By Northland Communications Team
iACD, Integrated Automatic Call Distribution, is essentially a mini call center, helping you increase the productivity and efficiency of your employees, deliver greater support with faster response times to your customers, and streamline your internal duties and processes based on real data. AGENT & SUPERVISOR DASHBOARDS The Basic Real-Time Agent Dashboard provides a dashboard for …
MaX UC Chat + SMS
Customer Experience | By Northland Communications Team
MaX UC’s chat + SMS features go hand-in-hand! We covered how to utilize both in our webinar. Watch the recording below or read on for more details. WHAT IS MAX CHAT? Many businesses seek-out a third-party software for internal instant messaging—but it’s all included with MaX UC! You can send instant messages to all contacts …
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