Recent Articles
What it Means to be Service Driven
Customer Experience | By Northland Communications Team
For more than 110 years, being a service-driven organization has been the hallmark of Northland Communications. We’re not the “largest” in our industry and we can’t say that “more businesses choose us” than any other provider—but we’ve never really cared about being known for things like that. The reason we’ve been able to compete with …
Learn More About Call Recording
UCaaS | By Northland Communications Team
Our team is constantly working to enhance our cloud-based Business Unlimited solution and we’re excited to launch our newest add-on option, call recording! Designed with an innovative call recording architecture, this add-on offers advanced contact center-like functionality with call recording, live monitoring, reporting, quality management and speech analytics. This package will help you improve customer …
CCaaS: Tomorrow’s Solution for Today’s Customer
UCaaS | By Northland Communications Team
Customer experience is the pulse of every business. A successful experience depends on your ability to communicate to your audience on their terms. In today’s world, customers expect instant communication and quick resolutions. Our Contact Center as a Service (CCaaS) tool, powered by Xima, helps businesses take their customer and employee experiences to the next …
Strengthening our Network with Arista
Our Network | By Northland Communications Team
It’s no secret that data is growing at an unprecedented rate. In 2020, 1.7 MB of data was created every second. With that amount of data, it is imperative that networks can expand while also keeping systems reliable, stable, and secure. At Northland, in order to keep up with this growth and support our customers, …
Promotion, New Hires Fortifies Relationship Management Department
About Us | By Northland Communications Team
Northland Communications, a Central New York-based telecommunications provider offering cloud-based voice, data, and equipment solutions to businesses over its reliable fiber-optic network, has expanded its relationship management team with three new team members and has announced a new promotion. These decisions have helped strengthen the company’s mission to deliver quality connections between the Northland Communications …
Reopening + Rethinking Technology
Technology | By Northland Communications Team
If you’re like many of our customers, you may be planning to reopen and thinking, “now what?” Watch our webinar or read on to see how we can help. PREPARING TO REOPEN? WE CAN HELP! Are your employees continuing to work remotely, going back to the office, or both? What are your customer\’s expectations …
Business Unlimited Enhancement: iACD Call Center
Customer Experience | By Northland Communications Team
iACD, Integrated Automatic Call Distribution, is essentially a mini call center, helping you increase the productivity and efficiency of your employees, deliver greater support with faster response times to your customers, and streamline your internal duties and processes based on real data. AGENT & SUPERVISOR DASHBOARDS The Basic Real-Time Agent Dashboard provides a dashboard for …
MaX UC Chat + SMS
Customer Experience | By Northland Communications Team
MaX UC’s chat + SMS features go hand-in-hand! We covered how to utilize both in our webinar. Watch the recording below or read on for more details. WHAT IS MAX CHAT? Many businesses seek-out a third-party software for internal instant messaging—but it’s all included with MaX UC! You can send instant messages to all contacts …
Making an Impact Virtually with MaX UC
Customer Experience | By Northland Communications Team
COVID-19 did not stop our nonprofit partners from making an impact in our community! Pamela Murchison, Executive Director at Symphoria, and Sam Rowser, Executive Director at On Point for College, joined us for a webinar to discuss how they are leveraging MaX Meeting, our video meeting platform, to connect, engage, and continue making an impact …
Leveraging MaX Meeting for Virtual Business
Uncategorized | By kconnors
During these unprecedented times, our customers are finding creative ways to do business virtually! Long-time customers Tim Hardiman, Owner & Executive Chef of The Tailor & The Cook, and Katie Reilly, VP of Marketing & Culture at New York Sash, joined us for a recent webinar to talk about how they are leveraging MaX Meeting, …
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