Recent Articles
Reopening + Rethinking Technology
Technology | By Northland Communications Team
If you’re like many of our customers, you may be planning to reopen and thinking, “now what?” Watch our webinar or read on to see how we can help. PREPARING TO REOPEN? WE CAN HELP! Are your employees continuing to work remotely, going back to the office, or both? What are your customer\’s expectations …
Business Unlimited Enhancement: iACD Call Center
Customer Experience | By Northland Communications Team
iACD, Integrated Automatic Call Distribution, is essentially a mini call center, helping you increase the productivity and efficiency of your employees, deliver greater support with faster response times to your customers, and streamline your internal duties and processes based on real data. AGENT & SUPERVISOR DASHBOARDS The Basic Real-Time Agent Dashboard provides a dashboard for …
MaX UC Chat + SMS
Customer Experience | By Northland Communications Team
MaX UC’s chat + SMS features go hand-in-hand! We covered how to utilize both in our webinar. Watch the recording below or read on for more details. WHAT IS MAX CHAT? Many businesses seek-out a third-party software for internal instant messaging—but it’s all included with MaX UC! You can send instant messages to all contacts …
Making an Impact Virtually with MaX UC
Customer Experience | By Northland Communications Team
COVID-19 did not stop our nonprofit partners from making an impact in our community! Pamela Murchison, Executive Director at Symphoria, and Sam Rowser, Executive Director at On Point for College, joined us for a webinar to discuss how they are leveraging MaX Meeting, our video meeting platform, to connect, engage, and continue making an impact …
How Much $ Would Down time cost you?
Customer Experience | By Northland Communications Team
Simply put, downtime can leave your business unable to serve your customers and create two major problems: Your customers cannot reach you (putting your reputation at risk) Transactions cannot be made (costing your business money) We know that how quickly our team can resolve service issues is top-of-mind for our customers—so we’ve made it something …
Is Your Technology Working for you or against you?
Technology | By Northland Communications Team
For many businesses, the technology they use is the backbone of their day-to-day operations. Without the proper communications tools and bandwidth in place, it’s unlikely that your employees can work productively or efficiently, which could ultimately be costing your company money and risking your customers’ experience. So, we pose the question, is your current technology …
WHAT IS THE CLOUD?
Technology | By Northland Communications Team
“The Cloud.” It’s one of the great misconceptions of our time. When most of us imagine it, we see our information or whatever “stuff” we’re storing in it floating above our heads in the sky, almost like magic. HOW CAN IT BENEFIT YOUR BUSINESS? “The Cloud.” It’s one of the great misconceptions of our time. …
CUSTOMER SPOTLIGHT: EDIBLE ARRANGEMENTS
Customer Spotlight | By Northland Communications Team
What’s so sweet about working with Northland? For those of us who prefer our fruit chocolate-dipped (who doesn’t?), Edible Arrangements has become the premier local destination for special occasions and even on-the-go healthy snacks. Owner Charlie Sexton and his wife, Danielle, own and operate three local franchise locations in Rome, New Hartford, and Clay. After …
5 QUESTIONS TO ASK YOUR BUSINESS INTERNET PROVIDER
Customer Experience | By Northland Communications Team
The Internet has transformed the way that we do business and issues with your connection have the power to bring “business as usual” to a screeching halt. In the spirit of hoping for the best and preparing for the worst, here are five questions that you need to ask your Internet provider: Am I sharing my Internet with …
IMPROVING PRODUCTIVITY
Phone Systems | By Northland Communications Team
5 WAYS YOUR PHONE SYSTEM CAN HELP For many businesses, improving productivity is a top priority and most modern phone systems have features that can make that happen—you just may not realize they exist. Check out these five features that will boost your productivity (if your phone system supports them): 1. Mobility Features like “Twinning” Mobility is …
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